Terms & Conditions

Electrical Equipment

Please be aware that aquarium pumps, filters, skimmers and other electrical goods emit noise during normal operation that you may consider to be excessive. You should be aware that manufacturers wording indicating noise levels are relative only and do not necessarily give indications of measured decibel levels. Return of good under these circumstances requires the agreement of the manufacturer and where goods returned are deemed to be in good working order by the manufacturer we are unable to offer a refund and may charge return postage. We withhold the right to repair any electrical goods and a replacement will only be issued is the manufacturer or UK distributor decides this is necessary. Customers may be asked to return items to us for repair or replacement, we cannot be held accountable for collecting faulty goods.

We aim to dispatch all orders placed before 2pm the same day and orders placed after 2pm on the next working day.

While we typically ship orders the same day or the following working day, as with any company that relies on couriers, we are unfortunately unable to guarantee a delivery date and time and that orders will arrive the following working day.

  • 1st Class mail is aimed to be delivered the next working day after dispatch.
  • 2nd Class mail takes around 2-3 working days after dispatch.
  • APC Next Day delivery is usually delivered the next working day after dispatch to UK mainland postcode. Items to more remote areas may take longer.

* If your order is over £49 you qualify for our FREE delivery to UK Mainland postcodes. This excludes Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly, Channel Islands and Scottish Offshore postcodes. FREE delivery is available for Scottish Borders postcodes but you will still need to pay the appropriate surcharge.

Click here for the Returns Form.

Click & Collect products are only available to be collected from store and can not be posted out under any circumstance.

We will hold all Click & Collect products for 7 days.

If products have not been collected within this time they will be classed as returned without any refund.